If you're scheduling a same-day payoff through your online account, check the remaining balance displayed on your dashboard. This balance represents the amount needed to pay off your loan in full as of the day it was viewed. If you’re scheduling a payoff for any other day or need a payoff estimate or statement, please contact our Client Happiness team by selecting the “Get In Touch” button located at the bottom of this article.
If you're mailing a payoff check, we recommend requesting a 10-day payoff estimate. Please note that this estimate does not account for payments currently processing or scheduled to be processed before the payoff date. For information regarding processing timeframes for mailed payments, check out this article.
For all payoffs, please be aware that payments scheduled after the payoff date but within the same billing cycle may still be processed due to the time required for our systems to update. In such cases, an overpayment may occur, and we will issue a refund for any excess amount. If you have concerns about this possibility, we recommend unenrolling from Auto Pay at least a week (five business days) prior to any scheduled auto payments and canceling any manually scheduled payments by 12 p.m. PT on the payment date. For information on current payment processing times, please refer to this article.