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How can I contact Earnest? | General Questions

If you were unable to find your answer within our Help Center, our dedicated Client Happiness team is happy to answer your questions during our office hours. You can reach us by email, phone, chat, and standard U.S. mail.  


Phone: (888) 601-2801, 5 A.M. -5 P.M. PT, Monday-Friday.

Chat: Our virtual assistant is available 24/7 by clicking the chat icon in the bottom right corner and can help assist you with a variety of general and account questions. If it is unable to assist, our team is happy to step in and chat with you during our regular office hours. 

Send written correspondence to (please do not send payments to this address):

  • PO Box 9250, Wilkes-Barre, PA 18773-9250
  • For our payment address, click here.

If you have an Earnest personal loan serviced by Systems & Services Technologies (SST), you can find their contact information here.


Resources are available to assist borrowers who have tried unsuccessfully to resolve a problem through their servicer. Please refer to your state’s relevant authority.


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