For Earnest to confirm information about your account to a third party over the phone, you need to be present on the call. If you'd like the third party to be able to speak with us without you about your account, we require that we have a completed third party authorization form on file for the third party.
You can request the form by contacting our Client Happiness team. We'll send an email to your account email address containing a link to the form. Complete the form online. Once you've submitted it, we'll be able to speak with your third party.
Please note that we're unable to provide the form at the request of third parties themselves. For information on making a payment towards an Earnest student loan as a third party, click here.