Please rest assured that the owners of your loan(s) will not change. However, beginning this October, MOHELA will take over servicing your student loans.
Currently, we partner with MOHELA to provide additional servicing support and offer a broader range of financial services. In October, MOHELA will completely take over all servicing requests. This includes processing payments, making loan updates, and answering questions on any loans that have been disbursed, or on new loans once they have been disbursed. For any questions about new or existing applications, you can continue to reach out to Earnest. Earnest and MOHELA are working closely together to help ensure a smooth, seamless transition. You will receive a formal welcome notice from MOHELA once the transfer is complete, which will include the next steps.
Are All of My Earnest Loans Moving to MOHELA?
All Earnest Private Student Loans will transition to MOHELA for servicing. However, if you have a Student Loan Refinance or Personal Loan, Earnest will continue to service those loans.
Will My Loan Terms, Interest Rates, or Total Balance Change as a Result of This Move?
Rest assured, this transfer will not affect your loan. Your terms, interest rate, and total balance will stay exactly the same.
Can I Opt Out of the Transfer?
While opting out isn't an option as loan servicers change periodically, Earnest and MOHELA are working closely together to ensure a smooth transition for your student loans, and we are here to support you every step of the way.
When Can I Create My New Mohela Online Account?
You will be able to set up your new MOHELA account as soon as the transfer is finalized on October 26th, 2026. You will receive a welcome notice from MOHELA once the transfer is complete, including details on how to log in to your MOHELA online account for the first time.
If you had a Navient account and have previously set up a MOHELA account, you don't need to create a new MOHELA account. The existing account has been transferred to MOHELA, and your transferred loans will be automatically linked to your existing MOHELA profile. You will just need to sign in with your existing username and password to manage your loan(s).
Will My Earnest Login Credentials Work?
While you will need to register a new account with MOHELA, you can use your current Earnest username and password to keep things simple.
What Should I Do With My Payment History and Records From My Old Servicer?
Your complete payment history and account records will transition seamlessly to MOHELA. No action is required on your part.
Will My Auto Pay Transfer to MOHELA Automatically?
Yes! Your Auto Pay settings will automatically transfer to MOHELA, so you should not experience any interruption in your automatic payments.
Please note that if you are enrolled in Biweekly Auto Pay, your enrollment will automatically transfer over. Please note that while existing Biweekly Auto Pay enrollments will transfer, any changes or unenrollment will require switching to Monthly Auto Pay, as changes to biweekly payments and re-enrollment will no longer be available.
Where Do I Send Check Payments, or How Do I Update My Bank’s Online Bill-Pay?
The payment address will remain the same if you pay via personal check or an online bill-pay service. You will simply need to update the payee to MOHELA.
- Primary Borrower: PO Box 9202, Wilkes-Barre, PA 18773-9202
- Cosigner: PO Box 9255, Wilkes-Barre, PA 18773-9255
What if I Make a Payment to Earnest Right Before the Transfer? Will My Money Be Lost?
No, your funds are not at risk. All payments, including your most recent one, will be automatically transferred to MOHELA.