If you have an active Earnest Private Student Loan, serviced by MOHELA, please visit MOHELA for information and to manage your loan.
If you’re attempting to sign in and are unable to do so, please try the following:
- Verify that your email address is correct and that the Caps Lock feature is disabled.
- If you’ve forgotten your password, click “Forgot your password?”, enter your email address, and select “Submit.” You should receive a password reset email within one hour. Click the link to set a new password and sign in to your account.
Your new password must include at least:
- 10 characters
- 1 uppercase letter
- 1 lowercase letter
- 1 number
- 1 special character (such as !, @, or #)
Your password cannot be:
- One of your last five passwords
- Your email address
- Changed more than once per hour
Troubleshooting tips
- If you don’t receive the password reset email, check your spam or junk folder.
- Password reset links expire after one hour. If the link has expired, you’ll need to request a new one.
- For security reasons, multiple unsuccessful sign-in attempts may temporarily lock your account for 1 or 24 hours. During this time, you won’t be unable to access your account, even with a new password.
If you are having trouble accessing the website, refer to this article for additional troubleshooting steps.