Account Information
Your Sloan Servicing account number will begin with D or J and be located on your billing statement. Individual loans are distinguished by Groups. You’ll see “Group A,” “Group AE,” etc., listed on your loan statement as individual loans. If you’d like to pay off some but not all of your loans, you’ll need to request individual payoffs for your loans to pay off. It’s important to note that group letters are not the same as the letters on account numbers. You can have a Sloan Servicing loan with an account number beginning with a D or J, and within those account numbers, your loans will have individual Groups that can be any letter. You can learn more about your Sloan Servicing statement here!
Billing Statement
If you are enrolled in paperless, you may download a copy of your billing statement by signing in to your Sloan Servicing account and selecting “Inbox.” It’s important to note our upload section can only support JPG, PNG, or PDF file types. If you don’t have a copy of your statement to provide, you can upload a screenshot showing your loan details instead. Please make sure the upload includes as much of the following as possible: your full name, a recent date, account number, and payoff amount. If we need any clarification on the information provided, our team will contact you by email before sending the funds to Sloan Servicing.
10-Day Payoff Amount
The "10-day Payoff Amount" is your current loan balance plus ten days of interest. You may locate your 10-day payoff information online through your Sloan Servicing dashboard by signing in to your account here and selecting a payoff date ten days from the current date.
You may also receive your 10-day payoff information by requesting a quote from Sloan Servicing customer support. Keep in mind that the 10-day payoff amount assumes payoff in 10 days, and therefore may lead to an overpayment or underpayment. Most overpayments will be refunded to Earnest and applied to your principal balance, but occasionally, they may be issued to you. For underpayments, however, you’ll be responsible for paying the remaining amount. If you have any other questions about your loan approval or need further assistance, please use the "Get In Touch” button at the bottom of this article.
Finally, these instructions may have been updated by Sloan Servicing since this article was published. We encourage you to review their website for the most accurate payoff information.