Account Information
Your Firstmark Services account number is a unique 9-digit number, followed by a hyphen and two additional digits. Individual loans are distinguished by a 6-digit Note ID number. If you only want to pay off some of your loans at Firstmark, you’ll need to identify the individual Note ID numbers to include in your payoff details.
Billing Statement
If you are enrolled in paperless, you may download a copy of your Firstmark billing statement by signing in to your Firstmark account and selecting “Documents > Statements.” It’s important to note our upload section can only support JPG, PNG, or PDF file types. If you don’t have a copy of your statement to provide, you can upload a screenshot showing your loan details instead. Please make sure the upload includes as much of the following as possible: your full name, a recent date, account number, and payoff amount. If we need any clarification on the information provided, our team will contact you by email before sending the funds to Firstmark.
10-Day Payoff Amount
The "10-day Payoff Amount" is your current loan balance plus ten days of interest for the loan(s) you'd like to include at Firsmark. You may locate your 10-day payoff information online through your Firstmark dashboard. To do so, please:
- Sign in to your account here.
- Select “Payments” at the top of the page.
- Choose “Payoff Quote” from the drop-down menu.
- Select a payoff date 10 days from the current date.
You may also receive your 10-day payoff information by requesting a quote from Firstmark customer support. Keep in mind that the 10-day payoff amount assumes payoff in 10 days, and therefore may lead to an overpayment or underpayment, depending on when Firstmark applies the payment. Most overpayments will be refunded to Earnest and applied to your principal balance, but occasionally, they may be issued to you. For underpayments, however, you’ll be responsible for paying the remaining amount. If you have any other questions about your loan approval or need further assistance, please use the "Get In Touch” button at the bottom of this article.
Finally, these instructions may have been updated by Firstmark since this article was published. We encourage you to review their website for the most accurate payoff information.