We want to make sure you provide any personally identifiable information (statements, government issued photo IDs, income verification, etc.) to us securely. The most secure way for you to provide your information to Earnest is to upload it to your Earnest account. You can upload a file by logging in to your Earnest account, selecting “My Profile” , then “Uploads” on the left side. From there, you can drag and drop or browse your folders to upload the appropriate file.
While we would prefer you didn’t email us your personal information, if you do need to email us a document, please password protect it to increase its security. You can do this via Adobe Acrobat, Preview, or other programs. Once you have password protected the document and emailed it to firstname.lastname@example.org, call the Client Happiness team during business hours at (888) 601-2801 and provide the password to a member of the team.
If you have any questions about how to password protect your document, please feel free to call the Client Happiness team during business hours.