We want to make sure you provide any personally identifiable information (i.e., statements, government-issued photo IDs, income verification, etc.) to us securely.
For Earnest clients: The most secure way for you to provide your information is to upload it to your online account. You may upload documents by following these steps:
- Sign in to your Earnest account.
- Click “Documents” from the left-side navigation menu.
- Select “Upload.”
- Drop your file into the box and click "Save Changes" at the bottom. Please note that the maximum file capacity is 50 MB.
Since we are not automatically notified when documents are uploaded, please click the “Get In Touch” button at the bottom of this article to send us a quick email to let us know you've uploaded the document.
For NaviRefi clients:
- If you are applying for a NaviRefi loan or have an existing application, please call (844) 381-6621.
- If you have an existing NaviRefi loan in repayment, please email your document(s) to NaviRefi_Documents@earnest.com.
When emailing us a document, please password-protect it to increase its security. You can do this via Adobe Acrobat, Preview, or other programs. Once you have password-protected the document and emailed it to us, give us a call at (888) 601-2801, Monday through Friday, 6 a.m. to 5 p.m. PT, excluding holidays, to provide the password to a member of our team.
If you have any questions about password-protecting your document, please feel free to contact our Client Happiness team by clicking the "Get In Touch" button at the bottom of this article.