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How do I change my address? | Student Loan Refinancing

The process for updating the address on your student loan profile depends on the stage of the refinancing process you've made it to.

If you've submitted an application or if you have an open loan offer, you'll be unable to update your address in your online profile. We're happy to update it for you but will need a little documentation to verify your new address. Please upload one of the following documents to your Earnest account:

  • Utility bill, not more than two months old, issued directly to you and verifying a physical address (examples include gas, electric, sewer, water, cable or landline phone bill; cell phone bills are not accepted)
  • Current homeowner's insurance policy or bill showing your physical address
  • Property Deed
  • Mortgage or monthly mortgage statement
  • A residential rental/lease agreement

To upload the document, sign in to your Earnest dashboard and select “Profile” from the left-side navigation menu > “Documents & Uploads,” then drop your file in the "Offer Letter, Statements, and Other Documents" box and click "Save Changes" at the bottom.

Finally, if you have an active account or you've started an application by using the rate check tool, but have not yet submitted it, you can update your address in your online profile by selecting “Profile” from the left-side navigation menu or by clicking your name in the upper right-hand corner and selecting "Account Settings." 

Please note that we cannot accept international addresses or P.O. boxes as your address.


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