Account Information
Your Sallie Mae account number (also known as the customer identification number) is a 10-digit number located in the top right of your billing statement. If you want to pay off some of your Sallie Mae loans with Earnest but not all of them, you’ll need your individual loan ID numbers. Loan ID numbers are four-digit numbers in the Loan Information section of the billing statement and match the last four digits of a specific 16-digit Loan Number. Each loan under your account number will have a unique loan ID number so you can indicate which loans you want to be paid off and which loans you do not want to be paid off. Learn more about your billing statement here!
Billing Statement
If you are enrolled in paperless, you may download a copy of your billing statement by signing in to your Sallie Mae account and selecting “Resource Center > Statements.” It’s important to note our upload section can only support JPG, PNG, or PDF file types. If you don’t have a copy of your statement to provide, you can upload a screenshot showing your loan details instead. Please make sure the upload includes as much of the following as possible: your full name, a recent date, account number, and payoff amount. If we need any clarification on the information provided, our team will contact you by email before sending the funds to Sallie Mae.
10-Day Payoff Amount
The "10-day Payoff Amount" is your current loan balance plus ten days of interest for the loan(s) you'd like to include at Sallie Mae. There isn’t a way to calculate your 10-day payoff amount online through Sallie Mae, but you can receive a 10-day payoff quote by reaching out to their customer support. Their team should be able to provide you with an estimate right over the phone.
Keep in mind that the 10-day payoff assumes payoff in 10 days, and therefore may lead to an overpayment or underpayment, depending on when Sallie Mae applies the payment. Most overpayments will be refunded to Earnest and applied to your principal balance, but occasionally, they may be issued to you. For underpayments, however, you’ll be responsible for paying the remaining amount. If you have any other questions about your loan approval or need further assistance, please use the "Get In Touch” button at the bottom of this article.
Finally, these instructions may have been updated by Sallie Mae since this article was published. We encourage you to review their website for the most accurate payoff information.