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Nelnet: How to find your 10-day payoff amount

Your 10-day payoff amount can be found in the Payments section of your Nelnet account. Under the field where you enter Payment Amount, select Payoff Quote. If you are unable to find your 10-day payoff information, it can be obtained 24 hours a day through Nelnet's automated phone system when you call (888) 486-4722.

IMPORTANT: Nelnet services their own loans as well as loans owned by the Department of Education. If you have Nelnet-serviced loans, your account number will begin with D or J. Department of Education-owned loan account numbers begin with E. Payoffs for the different types of loans will have to go to different addresses, and you’ll need to click “Add new servicer” to list these as separate servicers.

Nelnet has several payoff addresses for their loans depending on the loan type. You’ll select the correct address by looking at your account number.

Mail accounts starting with an "E" to:

Department of Education

P.O. Box 2837

Portland, OR 97208-2837

Statement sample for account beginning with “E”

Mail accounts starting with a "D" to:


P.O. Box 2970

Omaha, NE 68103-2970

Mail accounts starting with a "J" to:


P.O. Box 2877

Omaha, NE 68103-2877

Statement sample for account beginning with “D” or J”

Individual loans are distinguished by Groups. You’ll see Group A, Group B, etc listed on your loan statement as individual loans. If you’d like to pay off some but not all of your loans, you’ll need to request individual payoffs for your loans to pay off.

IMPORTANT: Group letters are not the same as the letters on account numbers and do not matter when choosing your payoff address. You can have a Nelnet loan which has an account number beginning with a D, E or J and within those account numbers, your loans will have individual Groups that can be any letter.

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