Yes, we recommend you keep making payments until your previous servicer shows a $0 balance. We never want to risk you having a late payment in the event that our loan payoff payment has not been processed by your previous servicer
Our payoff may post after your payment, which tends to create a negative balance with your previous lender. This refund balance will either be sent back directly to you or back to us. In most cases, your loan servicer will send the funds back to us and we'll apply them to the principal balance of your loan. Receiving the refund and applying it to your account can take about 30-45 days.