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Why haven't my previous loans been paid off yet?

Our payoff timeline is usually 10 days from the time you sign your loan agreement. Please keep making payments until your previous servicer shows a $0 balance, which means it has processed our payoff check and your loan is now with Earnest. We never want to risk you having a late payment in the event that our loan payoff payment has not been processed by your previous servicer.

An important note about rate types: If you choose a fixed rate, you are locked into that rate for the life of your loan. If you choose a variable interest rate, your rate can fluctuate monthly based on market changes. In other words, your variable rate when your Earnest loan becomes active could be slightly different from the rate you selected when you signed. To learn more information about fixed and variable rates, check out this blog post.


If you have any questions, don't hesitate to reach out. You can give us a call during business hours (Monday-Friday 8am-5pm Pacific Time) at 888-601-2801 or emailing us at hello@earnest.com.

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