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FAQ: Changes to Your Earnest Personal Loan Dashboard

At the end of March, your Earnest personal loan will begin to be serviced by our partner, Systems & Services Technology (SST).  As part of this transition, you'll have a new loan dashboard and access to certain payment features may change. The chart below helps outline the differences. 

Can I...

After 3/23/19 with SST Before 3/24/19 with Earnest
Update my bank account? Online & by phone Online only
Make extra payments? Online & by phone Online only

Enroll in bi-weekly auto payments*? 

Bi-weekly auto-pay will continue to be available

By phone only Online only
Change my autopay amount? By phone only Online only
Change my payment date? By phone only Online only
See my loan balance and payoff Online & by phone Online & by phone

View my future payment schedule with principal & interest breakdown

Must be requested by phone

 Yes, viewable online

Just a reminder, you'll be receiving a welcome letter by mail. This letter will provide you directions on how to access your new dashboard with SST. If you do not receive this welcome letter by the beginning of April, please contact SST at 1-800-789-8001 to get your login information.

*If you are making manual bi-weekly payments with Earnest, SST will be unable to support this. We recommend enrolling into bi-weekly auto payments to keep your payment schedule. If needed, the ability to make monthly manual payments will still be available.

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