At the end of March, your Earnest personal loan will begin to be serviced by our partner, Systems & Services Technology (SST). As part of this transition, you'll have a new loan dashboard and access to certain payment features may change. The chart below helps outline the differences.
|After 3/23/19 with SST||Before 3/24/19 with Earnest|
|Update my bank account?||Online & by phone||Online only|
|Make extra payments?||Online & by phone||Online only|
Enroll in bi-weekly auto payments*?
Bi-weekly auto-pay will continue to be available
|By phone only||Online only|
|Change my autopay amount?||By phone only||Online only|
|Change my payment date?||By phone only||Online only|
|See my loan balance and payoff||Online & by phone||Online & by phone|
View my future payment schedule with principal & interest breakdown
|Must be requested by phone||
Yes, viewable online
Just a reminder, you'll be receiving a welcome letter by mail. This letter will provide you directions on how to access your new dashboard with SST. If you do not receive this welcome letter by the beginning of April, please contact SST at 1-800-789-8001 to get your login information.
*If you are making manual bi-weekly payments with Earnest, SST will be unable to support this. We recommend enrolling into bi-weekly auto payments to keep your payment schedule. If needed, the ability to make monthly manual payments will still be available.