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Is Earnest the servicer of my Personal Loan?

The servicer of your loan is the company you’ll work with over the life of your loan. Your servicer is the company to which you’ll make your payments. It’s also the company to whom you’ll call with any questions or concerns about your loan.

If you receive a Personal Loan from Earnest, the loan may be serviced by one of two companies: our partner company SST, or Earnest itself. The servicer is included in the welcome letter you receive as you sign your loan agreement.

If you’re unsure which company is your servicer, and don’t have the letter handy, here’s how you can check:

  1. Log into your Earnest account.
  2. Click on the “My Loans” tab from the top of the screen.
  3. Click on the “Loan Details” button for your Personal Loan.
  4. If your loan is serviced by SST, you’ll be brought to a page with a note confirming so, and a link to the SST Portal. If your loan is serviced by Earnest, you’ll see a Loan Overview page, and a menu on the left of the screen with all of your payment options.
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