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I am receiving my student loan refinance statements by mail, how do I go paperless?

You can opt in to paperless delivery of your loan statements and other loan documents by signing up for eDelivery through your Earnest dashboard. Please see the directions below on how to enroll.

  • Sign into your Earnest account.
  • Click the "Screen_Shot_2019-04-09_at_5.30.22_PM.png" button.
  • If your loan interface has updated recently: select "Screen_Shot_2021-01-04_at_11.44.48_AM.png" in the top right corner.
  • While on the Summary page, scroll down to the Profile box.
  • Click the "Screen_Shot_2019-04-09_at_5.35.06_PM.png" button.
  • A pop-up box will appear, read through the information provided and choose the "Screen_Shot_2019-04-09_at_5.39.00_PM.png" button to complete your sign up.

Some of your loan documents may already be processing for mail delivery, so it can take up to 15 days for your paperless delivery to take effect.

What type of loan documents will you send me?

For the life of your student loan, Earnest will generate and send a few different kinds of documents. These include:

  • A monthly billing statement
  • A 1098-E tax form for interest paid during the previous calendar year
  • Other periodic disclosures

All documents will be available for download from your online profile. To view them, you'll Log in, then go to the "My Loans" tab>"Loan Details" button>”Regular Dashboard” if your interface has updated recently>"Inbox" tab from the menu on the left. There are also some documents that are sent by physical mail to all clients, such as a welcome letter at the beginning of your Earnest loan.

Can I go back to having my loan documents delivered by physical mail?

Absolutely! You can go back to paper delivery by clicking the "Screen_Shot_2019-04-09_at_5.54.36_PM.png" button and choosing the "U.S. Mail" option. 


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