If you're attempting to log in, and are unable to do so, please do the following:
- Check that your email address is correct.
- Check that Caps Lock is off.
- If you've forgotten your password, click on "Forgot Your Password?"
- Enter your email address and hit "Submit".
- You should receive an email with a password-reset link within an hour. Click on the link to set a new password, and log in to your account.
Your new password must:
- contain at least 10 characters
- contain at least 1 letter
- contain at least 1 number or symbol
- cannot be one of the past 5 passwords used for your Earnest account
- If you requested a password reset and have not received the link, check your spam or junk mail folders.
- The password reset link expires after one hour. After the hour has passed, you'll need to request a new password link.
- If you attempt to log into your account too many times unsuccessfully, we will lock the account for either 1 or 24 hours, depending on the circumstances. This is a security measure to protect your account from invaders. During a lock-out period, you'll be unable to access your profile, even with the new password.