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Tru Student: How to find your 10-day payoff amount

Your Tru Student account number is a 10-digit number. You’ll see it at the top of your Tru Student account when you sign in online. To get your 10-day payoff amount, contact Customer Service at 1 (866) 869-1592 with your Account Number or Social Security Number. Electronic payoff requests will be sent through the Message Center in your Tru Student online account.

We’ll send your Tru Student payoff to the following address:

P.O. Box 8033

Helena, MT 59604-8033

Each individual loan in your Tru Student account has an unique Loan Sequence Number, typically 1, 2, 3, etc. You’ll indicate which loans you’d like us to pay off and which ones we should not pay off by using these Loan Sequence numbers.

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